It took us months to finally make the decision to get an in-ground pool. I cannot tell you how many horror stories we had heard – everything from projects that took between 6 to 8 months to complete (way more than the promised completion time) to huge holes left in the ground with the company nowhere to be found. A pool is a HUGE investment and we were afraid – very afraid. We did our homework and interviewed several companies. We only spoke to companies that seemed reputable and had high ratings on various sites (Angie’s List, BBB, etc..). Some companies didn’t even come out for an estimate and just asked for our survey to be sent to them. While I understand that it can be done this way, we just couldn’t do it. We needed to meet the people that we would be entrusting with over $30,000 and our entire front and backyard. Other companies scoffed when we told them the size of the pool we wanted. We have a small yard and I guess for some companies, it isn’t even worth their time. Finally, we find Rosmel Pools & Outdoors through Angie’s List. I called to make an appointment and surprise – they were actually WILLING to come to our home (in our case, on several occasions). Robert, the sales person, came and sat with us for an extensive amount of time. He was incredibly patient in answering all of our questions (we had 2 pages full) and walked the yard with us and gave us some great ideas. We met with him several times for design purposes and other issues even BEFORE signing the contract. Robert answered every text message or email almost instantly – we knew we were going to be in good hands with this company. Once we decided this was the kind of company we wanted to work with, we asked to meet with the owner, Marcos Martinez. That was the cherry on top that sealed the deal. Marcos is incredibly knowledgeable and personable. He listens to your concerns and he works with you. We had major concerns about flooding in our yard as we had a drainage problem, and Marcos listened to our ideas and incorporated them with his expertise. We couldn’t have been more impressed so we signed on the dotted line. Rosmel wasn’t the cheapest, but they weren’t the most expensive either. They are the people that are going to give you your money’s worth and then some. I can tell you one thing is for sure – you can’t put a price tag on peace of mind and that was exactly what we got with Rosmel. A few weeks after signing, we broke ground. And exactly 2 months to the DAY we passed our final inspection and are enjoying our pool. UNBELIEVBLE! The process was as painless as something this involved and large can be, and that was due to the quality of the people that work at, and for, Rosmel. Their customer service exceeded all of our expectations. Marcos, the owner, was always available to answer questions, as was Robert. Luz, the person in charge of scheduling and permits was amazing. She answered every call, text, and e-mail as soon as she could and always had an answer. This was really important to us as we had never done anything like this and had our trepidations (along with a million and one questions). They are great at keeping you abreast of everything. Pepe was our project manager and made sure everything was going well and as planned. The workers were wonderful. They showed up early and worked all day long to get the job done. They were friendly and very professional. Walter, from Untied Electrical Service, did our electrical work. He was fantastic! It wasn’t an easy job (awkward location of electrical box vs backyard, etc…) but he made it work and it looks great. Teresa who made the initial “shape” of our pool was wonderful and she explained to me the entire process (I was fascinated and kept asking questions). Every single worker, without exception, was a pleasure to work with. Rosmel knows how to sub contract – they realize these people represent their company and they make sure to only get the very best. I recommend Rosmel to anyone wanting a seamless, flawless experience with a wonderful group of people that will never make you regret a single penny. This was the best money we have ever spent and if we ever have to do any outdoor project again, it will be with Rosmel. If you are wondering what we had done, it was as follows: 8.5 x 21.5 in ground pool with a tanning ledge. Two sheer descent waterfalls and 2 Led lights. Salt water system, electrical upgrade, french drains, and travertine pavers throughout. All this was done in a very tiny yard. They literally made our dream come true. We never thought something this fabulous could be done in such a small space but they proved us wrong. Our backyard has been transformed and we would like to thank Rosmel Pools from the bottom of our hearts – we are happy to be part of the Rosmel family.