My washing machine was filling and agitating, then just stopping before draining, rinsing, draining, and spinning. I called Century because they had received such high ratings here. Although I waited too late to schedule a visit on Saturday--my fault, not theirs--I was able to schedule it for this morning, one of my late work days. They sent Matthew, who was able to come early in the time slot. and is a nice, intelligent guy with a sense of humor who knows his stuff. He was able to diagnose that there wasn't anything mecahnically wrong with the washer per se but it was the master control, which moves the cycle from part to part, that was the problem. He had one for my machine in his truck and was able to replace the part and make sure the machine would go through the whole cycle. All in about half an hour. I'd definitely recommend these guys, and will call them if I ever need any work done on another appliance. Their receipt also comes with a $15.00 off coupon you can use for their next visit.