I ask if he was a lisenced contractor he stated "yes" but he is not, he is an employee that works as a construction project manager for Jetson. I explained to him if he were to try to repair my flooring the 25 year warrenty would be void if I didn't have it repaired by a licensed certified bamboo floor installer/refinsher. He stated, he could do it for $300.00 hundred dollars instead of 3,000.00 dollars it didn't need to be removed he would pour hot water on the wood and steam the scars and damage out them restain it, then rewax it. I tried to tell him it was never waxed he told me I didn't know what I was talking about my house keeper waxed it all the time he knew that, housekeeper will swear she has never waxed floor. He told me I was from the south that southern belles didn't know anything about wood floors, but then he ask me if the floor was real hardwood ??? I have spoken to Bamboo International, Hardwood Flooring Refinshers, severals wood floor installers, they all tell me they have never heard of this type of repair and have advised me to not hire anyone to repair a wood floor that would use this treatment or technoiogy to repair any wood flooring. Jetson now have refused to pay for the damages, have made false statements, have tried to pass this Daryl Cook off as a liscensed, insured contractor, which I have checked, he is not licensed, insured in the stated of Florida therein he has committed fraud and as an agent for Jetson this has allow Jetson to committ fraud. I will be taking Jetson to small claims court for the money due me for the repair of the damage of the flooring and will never buy appliances or TV's from any of the stores again.