Recent Review: In summary, the quality of the finished product was very good. However, getting there was painful and time consuming. We finalized the plan and provided a 75% deposit on January 26, 2013. We just had the final walkthrough today, June 4, 2013.That means that a bathroom remodel required four months to complete which was projected to take less than a month (once the cabinets were delivered). Suffice it to say, this project took way too long. First the positives. The quality of the work is high so I gave Old City an A for quality. The tile subcontractor (Patrick Bennett) was meticulous and did a great job. I'd hire him in a heart beat. Another sub that was outstanding was Ryan Freeman who seemed to be able to do anything from framing to finish work to painting and drywall. We would not have been satisfied with the final product if it wasn't for Ryan's great work. Ron, Old City's Project Manager was also very good at resolving quality problems for us. He is an honest guy who did his best within Old City's crazy business practices. Michael's Plumbing was a sub we hired who also did a great job and was very accomodating. The negatives are many starting with the four months required to complete the project. Another concern is Old City's billing and collection practices. This was my first experience remodeling and I foolishly gave Old City a 75% deposit before they started work. I will never do that again. In the last month of the project, Old City's "designers" began calling us asking for the balance before they had completed the work. There was no agreement as to when or how they would be paid the balance and the "Owners" were allegedly pressuring the staff to collect the balance. Their collection practices are absurd and unprofessional. There is no way Old City should have been asking for the balance before the completion of the job, particularly when I already paid 75% in advance. The collection calls were persistant to the point I told them to not call me again until the "owner" called me directly. Surprise! I never received a call from the owners and they kept trying to collect. We did not pay until we were satisfied with the finished product. That said, we should not have had to deal with harrasing and unprofessional phone calls trying to collect prematurely. Old City also did a very poor job of documenting what was included and what is excluded in the price. There were a couple of instances where that ambiguity could have caused a problem. For example, there was nothing in the design that told the tile subcontractors how and where to lay the tile. We had to intervene and get instructions from the designer. Another example was that it was uncluer as to who was responsible for moving the shower drain. Ron the Project Manager did the right thing and agreed to cut the concrete to allow the plubmer to move the drain. However, the person sent to cut the concrete was not well equiped and did not cut enough. Michael's Plumbing (who was our subcontractor) got fed up and just did it himself without charging us. The granite installers (unnamed subcontractor) were sloppy and unprofessional. We had to complain about poor quality and incomplete work to get the owner of the granite subcontractor to come out and see for himself. He was unapologetic and visably unhappy to be called back. In the end, they did a good job but we should not have had to demand re-work on a sloppy job in the first place. The first cabinet installer incorrectly concluded that the cabinets were not designed correctly to accomodate our plumbing so he just waslked away and nothing happened for more than a week. Fortunately, Ron the Project Manager brought in Ryan Freeman (super sub) he did a great job with the cabinets. I am still unhappy that the mystery owner(s) of Old City did not think enough of me or my business to call me personally when requested. Moreover, their poor business practices do not bode well for future customers in my opinion. In conclusion, the price was good and the quality was high. However, it took a lot of time, effort, and patience on our part to get to that point. If you decide to use Old City, do so knowing you will have to pay close attention to the details and hold their feet to the fire. If you are willing to make that investment in time, energy and emotion, you can get a good finished product.