Recent Review: While having dying or diseased trees removed from the back yard in March 2013, a branch accidentally fell on the pump and broke the pipe and the electrical connection. The tree surgeon called Gainesville Pump to have them come repair the pump because I had no water in the house. As usual (I've been using the services of Gainesville Pump for the past approximately 25 years), they came promptly as soon as they finished the job they were working on and fixed the broken pipe and electrical connection. However, they noticed the pipe had rusted through to the inside so they showed it to me and advised me to have the pipe replaced after the flurry of activity quieted and before I landscaped where the trees were removed close to the pump, They also showed me where rust was beginning to form at the bottom of the water tank. When asked, they gave me a "ball park" estimate of what a new bladder tank would cost. When I called them in April 2013 about replacing the rusted pipe and water tank, they came promptly. They kept me informed about what they were finding as they performed the tasks and got my ok before installing the check valve because that was not part of the original agreement. They also checked the age of the pump and discussed whether to replace it or not. The performance check verified that leaving it in place for now was ok. They made me feel like a valued customer by giving me a loyalty discount on the final cost. I had a follow up phone call the following week to ensure that everything was working fine--or they would make it right.