Mr. Howell was prompt in returning my call. After explaining what the problem was and the model of the machine, he told me what he believed the cause of the problem was. He gave me an estimate for the repair and explained what was involved to complete the work. The estimate was reasonable considering the amount of work that was involved, but it was not much less than buying a new one. While Mr. Howell did not perform the work, I appreciate his honesty and will call him when the need for repair arises.