Recent Review: Had a water softener that was transferred from my old house. My wife got the pressure washer wand too close to the control panel and blew in the LCD. Water was able to damage the control board, and the softener has been non-functioning ever since (6+ months). Called out Filtration Direct about repairing the softener, as it originally cost me $3,000+ in 1999. Found out that the water softener had major damage, and it would be cheaper to buy a new one, plus the new one would be warranted. Weighing my options, we decided to buy the new softener. Filtration Direct was able to schedule a timely install compatible with my schedule. Showed up on time, performed the work professionally, walked us through the operation of the system, and removed the old system without issue. They filled up the new system with salt and left a few extra bags of salt at no charge. Overall install was right around an hour and we could feel the benefits (softer water) over the next few days (due to the hot water tank needing to emptied and refilled with soft water). Plus, the new softener has improved materials that won't be damaged by the outdoor installation. Very pleased.