My Smart Security provided me with a COMPLETE home security system (w/ ALL the bells and whistles) at an EXTREMELY reasonable price. The installation tech, Luis, is very amicable and passionate about what he does. The installation was done very professionally, and he made sure that everything was installed to my satisfaction (e.g. it turned out that I wanted both of the outdoor video cameras in probably the two most difficult locations in the house.). Most of the time, Luis showed up pretty close to the agreed upon time, but not every time. He usually called ahead though to let me know what was going on. The complete installation ended up taking 5 or 6 visits, which, in my opinion, is too much. The number of visits wasn't entirely their fault, though. For example, our internet wasn't installed during their first visit (thanks BrightHouse!), so they had to come out a second time after to install the components that use an internet connection (e.g. cameras). When they came out the second time though, not all of the cameras were working (also, not necessarily their fault). Also, at least once or twice during the sequence, I ended up asking them for an additional component (motion sensor, video camera, etc), which required yet another visit for installation. I have had several issues with the equipment, but My Smart Security has been very good about taking care of the issues promptly. For example, the garage door controller would get confused about whether or not the door was opened or closed. They came out and replaced that unit and it works fine now. One of the outdoor cameras filled with water. They came out and replaced that unit as well. Our electronic lock on the front door stopped working after about 3 months. They came out and replaced that unit, too (for a $50 visit fee since it had been working for more than 3 months). In all, I am very happy with My Smart Security. They offer extremely competitive rates, know what they are doing, and take the customer's satisfaction very seriously. I would definitely use My Smart Security again myself and would recommend them to anyone looking to get a new alarm system installed.