Mike Rega arrived punctually to the appointment but was clearly not interested in the scope of the work, asking snide questions like "are you buying these new fixtures at Home Depot?" But for the high reviews on Angie's List, i'd never have considered hiring anyone so arrogant. Instead, i emailed him the specs of the Porcelenosa items i'd purchased and waited for my quote. I waited and waited. After 10 days i called the office to inquire and got a curt email from Mike claiming he'd spoken to two plummers who would be unable to install the shower column. If i'd had two conversations about a job and got identical answers i would communicate that to the client. If on the other hand, i wasn't interested in the business, i'd wait and hope the client wouldn't call and if he did, lie about not being able to do it.