A nightmare of an experience. Our pool liner was leaking. We were losing about four inches of water about every eight hours. We tried to secure a diver to come out and patch it, but they were all busy and it wDas going to be days. Desperate, I called Swain Pools and they agreed to come out that day, but not without a deposit of $150 over the phone. They did explain that they charged $150.00 per hour, but at this point we needed to get the leak stopped until we figured out what to do. They arrived promptly and proceeded to go to work. The owner arrived, Richard Swain and while we were waiting he proceeded to show us a video of their sand filter cleaning process. Liner patched, he sold us on getting our filter cleaned. It never occured to me that it was not a fixed cost, but at a rate of $150 per hour $200 if there were two of them there. So they take the filter apart, clean the sand and then can't get everything hooked back up because the filter settled down about a half inch from the pipes that connected to it. They try and try to reconnect everything to no avail. Then he says that they can't reconnect the pipes and that we will have to have a concrete pad poured to replace the plastic one it was on in order to fix the problem. I'm looking at the plumbing and suggested that we just cut the pvc 1/2 in lower and all would be fine. Answer, won't work. He says a pad would cost about $4500 dollars. I'm thinking $4500 for a 2X3 concrete pad? You've got to be kidding me! He tried to get me to commit to the job, but I said no that I would have to speak to my husband. They left that evening leaving me with an unusuable pool filter. The next day I come home and he's there, without my permission, fixing the pump. He installed a new cap that I didn't ask for and reconnected the plumbing, without the need for a concrete pad. Said he wasn't charging us for the call. OK. Then I get the bill. $949.00 for taking about an hour and a hal to patch the pool and clean the filter. Got billed for all the wasted time to try and reconnect plumbing and $150 for the new cap that I thought he threw in that I didn't ask for.Oh and he quoted a new liner without measuring a thing and that quote was $8500, without any "unforeseen additional issues." We went with Salvo Pools. They did a great job and for $5700 including repiping some valves for us. Don't use these guys.