We contacted the company because they were well known in Cape Coral and had been here for many years. Jim Lapoint was initially the contact person and a young man named Jeremy was the one who was at the house. We took the house down to the studs and completed changed the plumbing fixtures and bathroom layouts. The deal was we would do all of the concrete cutting and digging out for the new drain lines. They were given drawings of the new layouts and the new cabinets to be used in each of the (3) bathrooms, kitchen, and laundry. We removed all of the existing lines and drains, cut the areas they told us to for new lines, and they sent in the "re-piping team" to run the new supply lines. During conversations with these men turns out they were electricians originally who needed more money so started doing plumbing. Our electricians enjoyed speaking with them. Afterword, the next group came in to install the drain lines. Communication was always a challenge. Calls were not returned and to make it really maddening, our home was less than 200 yards from their office. The young man, Jeremy was the defacto supervisor but sometimes he would be dropping off permits or paperwork to the city office or getting contracts signed. Throughout this whole time frame I never saw the manager, Lapoint. After all of the work was completed some weeks went by before drywall, flooring, and cabinets were installed. When putting in the cabinets they had problems because the lines were not centered for the cabinets (remember they were given detailed layouts for each room). The master shower (dual heads) were 1/2" off from level which showed as soon as the tile went onto the wall. The laundry drain line coming out of the wall was so low we almost had to cutout the floor of the cabinet to allow for a depth for the trap. The kitchen was also the same situation, not enough height to allow for the disposal under the sink. Remember, we had the house to the studs, all the walls were open, they could have set up everything anyway they saw fit. We called Jeremy on these issues but calls were not returned and then learned Lapoint was gone and "Tim" was the new guy in charge. We also heard they were so busy they were going to hire more people and go to a larger office. I paid them too early, my fault. If I had waited a couple of weeks some of these problems would have showed up to hold payment. Afterwards, we found another plumbing company that was great and they installed our fixtures. Then we found out we had a hot water line going to one of the toilets, and the laundry sink was not vented and it caused noise in our bar sink on the other side of the house. I called Jeremy but again, never heard a word. We decided it was not enough to fool with but the new company was great to take care of both problems. Bottom line, I will let EVERY client and new resident of Southwest Florida know our experience with Aztec. My goal is to cost them ten times what they charged us. After looking at the reviews here, we are not the only ones unhappy with Aztec. There are many great companies on here, use them.