Recent Review: The night before the hottest day of the year (August 23, 2014), our a/c stopped working. I called two providers (both with A grades on Angie's List) and left voicemail. A Jordan Air technician returned the call quickly. He walked me through a few activities, hoping to fix the issue remotely. He was patient on the phone. After taking certain actions, I told him I would monitor the situation and asked him to call me back in an hour or two, which he did. The a/c was still not working, so he said he would come to my house in Destin when he finished the homes ahead of mine (he was in Crestview at the time). A little while later, Mr. Jordan, the owner of the company, called to follow up on my request. He said he would be in Destin and would personally check my unit. Later in the day, he arrived and, within an hour or so, fixed the outside unit and stayed long enough to make certain it was cooling properly. Understanding that the day was extremely hot, Mr. Jordan displayed what seemed to be genuine empathy for a new customer and made certain our home could be cooled. I was extremely impressed with the company's professionalism, competence, and customer service. I will definitely use Jordan Air whenever I need a/c service.