I spoke with Phil, described what pump & motor wasn't doing, the broken lines & sprinkler head problems. He explained pricing structure in detail, explained process of what would be done on the visit, and let me know exactly who would be coming for the appointment, and when. First appointment did need to be rescheduled, but wasn't a problem. Mike arrived on time, and I did receive confirmation calls. Mike arrived on time, and clearly explained the issue with the pump and the problems with the lines. I was given 2 repair options: a less expensive option to repair pump and install flexible lines, &to install above ground sprinkler heads (which would mean the lawn guys would continue to break them), and a more expensive option to do the above and to install below ground sprinklers. Mike didn't pressure me to take either option, which I greatly appreciated. I chose to have the second option, which was scheduled for another date.Mike and his coworker completed the work as promised quickly, efficiently, and neatly. Mike offered to explain any and everything that had been done. I would definitely recommend this company to friends and neighbors, and would not hesitate to use them again.