My first experience with Michael was almost one year ago. I was having a problem with dripping from my kitchen faucet. When he arrived, he very quickly determined that all that was required was some tightening of the fixture. I felt like an idiot, and was more than willing to pay for a service call, but Michael didn't charge me anything and just asked that I remember him the next time I needed a handyman. So, here we are... Michael responded very promptly to my email and was right on time for our appointment. He determined what was needed to install my showerheads just as I wanted them and came back within a few days with all parts. He finished quickly, left the bathroom clean, and everything works perfectly. He also repaired the latch to my exterior fence, and was able to perform the repair without my having to buy any new gate hardware, an expense I had thought I would incur.