It went very well from the first phone call, to the estimate, given within three days of call, through the written estimate and contract, provided on-line, through the actual construction. The men who did the job were professional, courteous, thorough, and involved me in the steps of the project as it went along. Their offer also included a step I hadn't thought of (sealing the areas which abutted the existing covered porch). Different men performed different functions, e.g., carpenters for wood construction and pavers for actually laying the patio. They finished up by sealing it thoroughly, touching up the house paint where it had been scuffed, and bringing in top soil for the planters along the sides. I could not have been more pleased with the entire project and process and will definitely hire them for future projects.