Heckard's Door Specialists installed a door and sidelight from our master bedroom to an outside porch. This installation included removing the existing window, removing remaining block wall below window and moving an electrical outlet (subcontracted) so a full installation of PlastPro fiberglass door could be completed. Heckard's completed this door installation promptly, installed a functional door that opens, closes and locks and for this, we are very satisfied customers. However, this is where our satisfaction ends. During the job completion, several quality and workmanship issues were observed. These observations will be discussed shortly with supporting photos. When discussing these concerns, Mr. Heckard firmly communicated that the door installation was complete and a subcontracted painter would be scheduled another time to repair some wall damage and fix a large space above the door. While I can easily understand why a door company would not necessarily paint, It is strange that paint preparation (i.e. caulking) is not considered part of a turnkey service they provide at the end of the job. We were then presented with the invoice (which had the incorrect amount) and a customer satisfaction/final payment relinquishment document for our signature. We communicated that payment would not occur until the job was completed to our satisfaction. Our concerns were further provided to Mr. Heckard in an e-mail a few days later. The e-mail response received from owner Mr. Heckard addressing our concerns is one of the most unbelievable, unprofessional and immature letters from any business owner I have ever encountered from a business-service transition (e-mail response provided below). Here are the supporting details of the poor workmanship and Mr. Heckard's response to these concerns: 1. Poor workmanship - router opening not properly cut, loose Plastpro PF material falling out of router opening (PHOTOS EXHIBIT-1/2). 2. Mismatched-oversized screw not flush with hinge plate, missing required screw (PHOTOS EXHIBIT-3/4). 3. Poor workmanship around door trim, gap between exterior wall and door frame (PHOTOS EXHIBIT-5/6). 4. Mr. Heckard's e-mail response to poor workmanship concerns (EXHIBIT-7). Note: these concerns are not related to paint preparation as indicated by Mr. Heckard, but real installation defects and poor workmanship issues that should have been corrected at the end of the job. Mr. Heckard did arrange for his painter to come by and repair the wall damage, but that was it. Regarding the poor workmanship issue around the router opening (our main concern with the door installation), Mr. Heckard stated this was a simple pre-paint, cosmetic issue and we should just slap some Spackle on it. He further offered to drill out more material from the router hole. We firmly requested this action not be done as further drilling would only weaken the router hole and door frame integrity - there was never an offer to correct this obvious workmanship defect. To this day, the deadbolt strike plate and hole continues to look like it did in the photo. As stated earlier, we are pleased to finally have a functioning door going from our bedroom to our back porch, but the level of unprofessionalism and poor workmanship demonstrated from Heckard's Door during the completion of this job is unacceptable from any business. Recognizing the large number of positive reviews from Angie's List, I'm not sure what happened with our door; maybe just a bad day, maybe an inexperienced work crew, I'm not sure. I can only hope as a reviewer of Angie's List and a potential customer of Heckard's Door, you receive better quality and service from your job.