We retained this company for several years to maintain the pool at our vacation home. The last few times I visited the home, I was not able to use the pool since it was not maintained, my last two visits I found no chlorine in the pool, it was filthy and full of debris, dead insects, centipedes etc. I contacted the owner Randy who promptly returned my call. I asked him to correct broken equipment that was not reported to us (pop up cleaners missing/broken on the floor of the pool), he agreed to repair the pop ups, but failed to do so. I found broken plastic pieces of plastic from the pop ups in the pool pump strainer during my last visit- I was disappointed that the person "maintaining" the pool did not take the initiative to remove the broken pieces from the pump strainer to prevent damage to the pool pump. I also observed that the pool pump timer had been manually switched on leaving the pool pump running all of the time (this explained the sudden spike in the electric bill- roughly $100 extra per month). I found that the timer for the pump had broken and needed to be replaced, unfortunately the person "maintaining" the pool failed to notify us of the problem, he also failed to notify us that the metal bracket holding the pool pump timer had rusted through, this issue could have been repaired easily if we had been notified before it rusted through. I would have gladly have paid to have these items repaired but no one cared to report the problems. Lastly when we terminated the service we requested that the key to the pool lanai be dropped off, the key was never returned.