Initially met with Mr. Robert Biscardi, owner of Reliable Power Systems, on January 12, 2015. He spent over an hour with us outlining his plan for our property and giving us insight as to the type of man and business that he heads. Very personable and well versed in his trade made our decision to trust our generator installation to his company. We contracted with him that same day, with absolutely no pressure from him to do so. After a brief time spent in his truck, Robert returned with a printed proposal for the installation that listed all of the components for the job. He assured us that, with his company, generator installation is a "complete turn key operation" and I can verify this to be true. Within two days, we received in the mail an informative packet containing general Generac generator information, liability and award information for Robert Biscardi, and most importantly the permit package with return envelope. There was also a sheet entitled "The Next Steps and Important Information" which is a homeowners guideline as to the process, time frame, and payment schedule of generator installation. Whoever developed this sheet should be commended. It eliminates any question as to what is happening or when each step will occur. I referred to it often and the information provided kept me very well informed, without the need to call Reliable - although I knew they were always available for any inquiry I may have had along the way. The project manager informed us that our situation (being in a flood zone coupled with the house elevation) required the addition of a concrete pad which was not initially anticipated. In addition to this verbal information, within two days time an additional work order arrived via mail stating this addition and it's cost, but no monies were requested at that time. Everything progressed on schedule and on March 9, 2015 the actual installation commenced. The initial crew created the form for the concrete pad and began the electrical wiring the first day. Day two was the completion of the wiring, the pouring of the concrete, and the sinking of the 500 gallon propane tank. The generator was placed on the pad the third day and the electrical wiring connection was complete. The installation which normally takes three days total, was delayed by external forces such as waiting for inspectors to arrive for approvals, for an outside company to burrow under our driveway to run lines, for the propane company to deliver the propane to fuel the generator, but none of these delays were caused by Reliable Power Systems. We were very pleased with the smoothness of the entire project. During the installation we met 6 crew members all of whom were friendly, funny, personable, and very deft at their craft. We enjoyed having them here. I even made a special request to have the initial electrician return today to do our "start up" procedure, as I was comfortable with his style of explanation regarding the workings of the new generator. All of my contacts with the office staff have been just as remarkable. Robert Biscardi has done an admirable job of hiring the best people to represent his company. Everyone I have spoken with has been friendly, compassionate, knowledgeable, and engaging. It has been a pleasure from start to finish dealing with Reliable Power Systems. And Mr. Biscardi also runs an electrical company, Reliable Electrical Systems, which parallels his generator company. Knowing how well the generator company has treated us, I can totally believe that we will receive the same superb service in the future for any future electrical needs. I can not endorse Reliable Power Systems highly enough. Look no further....their "turn key" installation can not be beat.