One of many changes we were considering for our home was to put up siding. The Better Business Bureau gave All Florida Exteriors, Inc. (AFE) an A+ rating, so on April 2, 2017 my wife called them. We were only interested in AFE’s “free estimate,” but it’s obvious now that the salesperson never intended to leave without a sale. The very personable owner came an hour before dinnertime, and after an intense four hour sales pitch we had signed an expensive contract for siding, shutters, soffit and gutters. After receiving a down payment, he assured us the rest wouldn't be due “until you’re happy,” and added: “You’ll have a new house by the end of April.” [NOTE: Part of the owner’s sales pitch was an option for an almost 25% reduction (!) in price ($26,000 - $6,000 reduction = $20,000 final cost) if we agreed to allow AFE to use our house for one month in advertisements. We never received any indication that was done, making us wonder if this was a fraudulent sales incentive.] Because we had been rushed through a sales process, we had to scramble to make preparations for the project—removing an old screen porch, refitting hose bibs, choosing outside light fixtures, etc. We realized that it would be better to wait to have the siding installed, so we asked to be let out of the contract, but the owner refused saying “custom materials” had been ordered. We knew we ordered a “premium” product, but the word “custom” was never mentioned or we would have questioned it. The siding installer arrived a week past the date we were told to expect him, and the main work of putting up the siding was finished by April 27. Even though the gutters we had also contracted for were not installed, and the installer had touchups to complete, the same day the owner called wanting the rest of his money. Due to the incomplete work and having not had a final inspection, I told him I couldn’t agree. Since I was late for an appointment, I asked him to call back to further discuss the matter. He never did. A few days later, the gutter subcontractors arrived. They finished in two days. On May 9, we inspected the project with the installer and found that fixes were needed: the shutters that had been sent were too small, the entrance light was improperly placed, the doorbell still was not installed and a security light that the installer moved no longer worked. (It should be noted that the owner had assured us that the installer could take care of minor electrical work such as repositioning security lights.) After receiving an email guaranteeing that these things would be done, I gave the installer a check for the balance, minus a token amount pending completion of the fixes. On June 5, the owner let us know that the materials for the fixes had arrived, except for the shutters—which he’d try to get on a truck “in a day or two. I’ll keep you in the loop.” We heard nothing more, until the installer arrived unannounced on June 28. All the materials still had not arrived, but since he had another job in the area the owner told him to stop by. He put up four of the six shutters and promised to return when the rest of the materials arrived. They were delivered July 5. The installer came back July 11-12. Everything was fixed but the entrance light, which still was not installed to our satisfaction, and the non-working security light which the installer admitted he did not know what he had done wrong. Promising to return in two weeks, I gave him a check for the held-back amount. In the meantime, our septic pump burned up after being improperly reconnected during the siding installation. While this was unintentional, we rightfully expected AFE’s insurance to cover this expense. I emailed the invoice documenting the cause of the pump failure to the AFE owner. That was on August 8. Three weeks passed without any response from the owner, so I called the AFE office. The office manager told me the owner doesn’t always read his email, but she promised to “resend it to him.” As of October 6, we have received no manner of response from the AFE owner regarding the burned up pump, and the installer has not returned to properly install the entrance light and we have a security light that is no longer operational.