Business Description: Audio Advice, with locations in Raleigh and Charlotte, is the premier home entertainment provider and systems integrator in North Carolina and was named Best Specialty A/V Retailer in the United States by TWICE Magazine. We’ve won the Metro Bravo award for best place to buy a home media system every time since the creation of this prestigious Triangle area award. Since 1978 we have served our clients as both a retailer and custom systems installer. Over the years, we have continually expanded product offerings and services as the home entertainment industry has changed. Audio Advice has grown from stereo retailing to providing home theater, home contol, high performance audio, shading, and lighting control. Home security and computer networking are also part of our wide range of installation and integration services. The level of performance we provide for our retail, homeowner, and builder partners has earned us a reputation second to none.
We are committed to good corporate citizenship, with an emphasis on energy conservation and environmental responsibility in our work. We have won more local and national awards than any other provider in the Carolinas. Our mission is to deliver unparalleled experiences and solutions to our customer every single day.
If you are interested in how Audio Advice products and services can enhance your home and your life, please check here about how to work with us.
Audio Advice turned 34 years old in 2012. Here is a brief overview of some of our changes and a look at where we are now for our long time friends and first time visitors.
A Service Emphasis-
For 34 years Audio Advice has served our clients as both a retailer and custom systems installer. Leon Shaw founded Audio Advice in 1978, and grew the company to be renowned in the Carolinas for high performance audio. His passion for great sound and video has fueled our growth as the leading provider of home entertainment systems in the Carolinas and gained access to the finest products and brands worldwide. From the beginning, Leon’s focus on customer service has set Audio Advice apart. Today as Chairman of the Board, Leon continues to place a top priority on great customer service, and has learned techniques from a variety of sources. He attended the Walt Disney School of Customer Service twice, each time bringing back ideas to help improve customer relations. “It can be as simple as bringing a lunch to a client at their home],” he says. Or it can be something more complex, and even more remarkable to the customer. “We had a client whose system went down during a lightning storm with guests at his house,” recalls Leon. “We were able to dial into his system while we were on the phone with him and correct the problem instantly.”
A Systems Approach
Adding additional expertise is Leon’s partner, Scott Newnam, company President and CEO. Prior to joining Audio Advice, Scott was CEO of a multi-million dollar software company that sold interactive technology to television networks and cable and satellite companies. His company won an Emmy Award for their technology work on DirecTV’s NFL Sunday Ticket. With a Harvard Business School background and experience leading his own software company, Scott brought Audio Advice unmatched experience in system building and delivery. A passionate consumer himself of home entertainment and home automation systems, Scott has led the Audio Advice initiative in designing and delivering music distribution and home automation systems. Our most notable development is our flagship Signature Series home automation system. It’s designed to be the best of its kind and has been featured in numerous publications.
Scott started focus groups to learn exactly what people wanted in a home control system. Every single new version of our Signature Series goes through hundreds of hours of beta testing by Scott in his own home to make sure its perfect before we release it. You can read more about our Signature system in our blog: Audio Advice Signature System
Scott also provides systems orientation to Audio Advice service principles. This approach is demonstrated in the Audio Advice facilities including a mini-home area integrated with our products, three system design conference rooms, and a high tech staging area for testing systems before they leave the facility. Before joining Audio Advice, Scott surveyed retail and installation businesses, concluding: “Customers want you in and out of their homes quickly,” noting that this is something companies often overlook. “Integrating and testing the product before it leaves your facility allows you to get in and out of a customer’s home more quickly with less opportunity for error. Ultimately this provides a better product and better experience for the customer.”