A true family business is how I would describe Chem-Dry. While performing their services, I had the opportunity to meet Gus, his wife and two of their kids. I felt completely comfortable giving them complete access to my house. As a little back story, I recently purchased this house. The prior owners had three dogs. The grout throughout most of the house was dark brown, almost black. Disgusting to say the least. Gus started at seven in the morning and did not finish till 6:30 p.m. His entire family pitched in to get the job done quickly and efficiently. Most importantly, the job was done right. Once they were done, it was like a new house. The grout regained its original color and limestone, which was previously black, was now white. Throughout the process Gus was courteous, timely and knowing I had recently purchased the house was willing to work with me on the price. Would definitely recommend.