The ceiling of the great room needed much prep work - gouges, bumps, etc. The other rooms needed average prep work - nail holes, minor dings, etc. The prep work promised was either not done, especially in the great room where the prep was to be mostly removal of lumps and bumps, or where it was done in the other rooms, was done poorly. I had to redo the more obvious parts, but cannot reach the ceiling of the great room. A very large crew was present - six workers - who seemed to want mostly to finish the job, not do quality work. The painting itself was neatly done, and the clean-up was good. My big complaint was that the prep work was promised but not done in a professional manner.