Terry was never on time for appointments or just didn't show up at all and never called to keep us informed as to when he would be arriving. It took him 6 weeks to complete a job that should have taken a week or less. Terry had assured us verbally that he guaranteed everything for one year and that he would replace any plants that died free of charge (which is not uncommon, since even some large retail chains have a 1-year guarantee on live plants). We sent Terry an email in which we questioned the fact that his guarantee was not in writing. He seemed offended that we had even asked and stated in his reply email that he had given us a verbal guarantee, but that he would put it in writing, but he never did. In April, we contacted Terry because some plants had not lived and the fountain had again stopped working. After he ignored our voice messages for several weeks and failed to show for 2 appointments, we filed a complaint with the BBB. Terry scheduled an appointment for June 4 to do the work, saying he wanted to resolve the issue, but texted 2 hours before the appointment to say he was "running behind as usual". He rescheduled for June 5. Once again, 2 hours before the appointment on June 5, he texted to say that he would not be here that day or any other day because there was no written guarantee. Blue Creek missed the first BBB deadline of June 6 to reply, however a reply was filed with the BBB by Terry on June 19 in which he claims there was no guarantee in writing (even though there are emails and texts from him confirming the guarantee and several upkept appointments made by him to honor it) and that the plants died because we didn't water them. It's hard to understand why any business would risk their reputation because of a few dead plants and a fountain repair. In short, you cannot rely on any appointment or verbal guarantee you are given by Terry O'Dell. Make sure you get everything in writing so he cannot deny it later. Public records indicate a fictitious name registration for Blue Creek Nursery Landscaping was filed with the State of Florida on 6/10/13, by Terry O'Dell. If you are in the market for professional landscaping, our advice is to save yourself a lot of hassle and headaches and find a business that has a proven track record. The business card for Terry O?Dell of Blue Creek Nursery Landscaping which we were provided indicates "state licensed and insured", however, we were never provided with any copy of the license and/or insurance.