Dawn and her staff are professional and courteous, and look for ways to ensure we our are happy with our clean. For the first few cleans, since I was home, she asked me to tour my home looking for anything they may have missed, or I may have forgotten to ask the team to clean. I loved this process, as it it easier to constructively point out misses when u r ASKED to do so. Dawn encouraged me to let her know if something is less than clean, even after the first few cleans. I did courteously point out a few tiny things, and the team gave me NO attitude about it at all. They simply apologized, fixed it, AND did their best to remember it the next time, which they did. I have seen Dawn and her team go over and above what I would expect them to do many times, because they saw simply saw something that needed doing/cleaning. For instance, they once swept my front porch--clearly no in contract. I have caught them wiping LenaI doors from the inside and outside when smudged. But the home run was when our buillder left several areas of mastic or something all over our tile. Dawn didn't just point it out, or mop over it. She actually helped me clean it off with a solvent I had, so the floor would look nice when shw was done--way above and beyond. It took at least an extra half hour, if not more. Her team is trained to clean very well, by HER, not ME, which I love. (A pet peeve of mine is when I would have to bring new cleaners from past companies, up to speed. ) The cleaners on her team are very well trained, and newbies are currently trained by Dawn. And Dawn is a great (read strict) teacher, which translates into a clean house for me.. Overall, a great experience, and I would highly recommend them. Thanks Dawn and crew!