Terrific experience! The owners, Billy and Sarah McKissock, were very responsive to my inquiries and prompt to schedule a convenient appointment, for which they arrived ON TIME! They surveyed the job, a large family room and one bath, and tested the tiles for composition and other details to adjust the cleaning mix appropriately. I had previously purchased a coupon through Angie's List for their service to clean 300 square feet of CERAMIC tile and grout for $117. The McKissocks--polite, professional and amiable-- measured the total area at 349 square feet and provided a written estimate and authorization for work, further charging only for the 49 addtional square feet at one dollar per sqaure. I found that very reasonable, especially since their testing revealed that the majority of the area to be cleaned was actually STONE tile that requires deeper cleaning than ceramic. They then promptly set to work and finished the job to our complete satisfaction. We would highly recommend Highlander and intend to use them again, especially since they informed us they also are available to clean rugs, upholstery, pool ensclosures and screens as well as other hard surfaces such as pool decks and driveways, etc. One note: Highlander is NOT a furniture moving company, which had been made clear during my iquiries, though they will assist in light moving to faciliate cleaning. For our family room, I had removed the bulk of furniture and for the best result I recommend others do the same.