I am a first time home buyer, and was under duress to acquire insurance for the house because the insurance company wouldn't insure without a new roof, or a contract for a new roof with a certain amount of time. The first company I contacted couldn't replace the roof within the time period specified by the insurance company. Campbell Roofing was referred to me by my realtor, who was given their name by another realtor. Personally, I will not refer this company to anyone. I needed to have the requirements (hurricane clips and straps) of my insurance company met in order to get as many roof credits as possible to insure the best possible insurance rate. I conveyed this information to BRIAN HOLT (my sales person) and was told to meet with the supervisor of the job when they got started, and go over this information with him. I was told I would be called with the date when they planned to get started. That did not happen. I hadn't moved in yet, and just happened to take a few friends over on a Sunday afternoon to get a preview of where I was moving to, and discovered the roofers were already into Day 2 of the job, and had gone for the day. Most of the new roof in the front was already in place. I called Brian about not meeting with the roofers, and he simply refused to "see" how not having met with the roofers and explained what my insurance company needed was a problem for me. Then, I moved in prematurely so I would get a chance to talk to the roofers. There were no phone calls telling me when they would be there. The following weekend there was a knock on the door by a young Hispanic man who told me to move my car from the carport so they could work there. He didn't introduce himself. They didn't have a Campbell company truck. All the men were Hispanic, and only one of them was wearing a company T-shirt. I was promised a roof inspection by Brian (included in the price) by an inspector they hired, after the roof was completed for my insurance company. I had to make repeated phone calls and emails to get that inspection to happen. When the inspector, KEVIN BOYER, finally scheduled and came to do the inspection he only did a partial inspection. He refused to go up into the attic space, saying he could see everything he needed to from outside, and that my roof didn't qualify for any roof credits. (NOT TRUE, my insurance agent told me) It took a few more weeks for him to get the results to me and to my insurance agent. My insurance agent told me the inspection report was inaccurate, incomplete, and didn't include the photos that Brian took of the roof while in progress, and notified both Campbells and the inspector, stating what he need for a full report. More weeks later and we still don't have a full inspection report for my insurance company. I once again contacted Brian and he assured me he would make sure it happened. Two weeks later - still waiting...NOTE: Kevin Boyer's inspection license had been expired a month when he did the job. I reported this to Campbell Roofing and didn't hear peep about it. So, in my experience Brian Holt is a very unprofessional sales person and not a man of his word. If I had had Angie's List prior to buying a house I could have found good reliable businesses to do my repair work. I highly recommend acquiring an Angie's List membership. Personally, I would have saved a lot of money and energy. P.S. The new roof was installed at the end of July, 2014. Immediately, there was a really bad odor of roof pitch throughout the entire house. All three of us (two cats and myself) in the house developed respiratory issues. As the weather became increasingly warmer in August the stench of the pitch became unbearable. First, it burnt my nostrils. Then my throat. Then it started burning my lungs. I even rushed my one cat to the emergency clinic due to breathing difficulties. He had developed a viral infection. When I came home from the vet I knew there was nothing else to do but shut off the A.C. and open all the doors and the windows for fresh air until the pitch burnt off. And we endured the rest of the hot summer months without A.C. because the pitch still remained an issue until the weather cooled off. In conclusion, if you're a first time home buyer, or are going to need repairs done to your house/buildings make sure you have good references for house inspectors, for roofers, for electricians, for AC techs, for plumbers well before you need them so you won't have to settle because of being pressured by your insurance company, or an emergency situation.