Professional, friendly and demonstrates a high regard for their customer’s satisfaction, I cannot say enough about the impeccable service provided by Karla & Rene of IronShield Security. Therefore, it is with great pleasure that I write this review for IronShield Security. I met with several home security companies before making my decision to choose IronShield. My appointment with Karla was like chatting with an old friend, as I never felt any sales pressure. Karla took the time to thoroughly explain about the security systems offered by IronShield, and she patiently answered all of my questions. Even though IronShield offers several program options, Karla and Rene are more than willing to personalize a security system that will fit your needs and budget. I had many questions, and Karla’s patience never wavered. After two meetings, several calls and several emails later, I finally decided on a security system. On the day of installation, Rene was prompt and answered with a smile any questions that I had during the installation. Along with the alarm system, an exterior camera was also installed. Once installed, he did not leave until he was certain that I felt comfortable using my new security system. I am very pleased with the security system IronShield installed. The system uses the most up-to-date technology allowing it to be armed/disarmed by touch screen keypad, mobile app, computer or key fob. Also, the monitoring company, COPS, used by IronShield is top-notch. IronShield also provided the required documentation about my security system to the county sheriff department for registration and to my insurance company - an added bonus. Also, I think it is important to note that unlike most contractors, IronShield Security doesn’t charge a service fee. Providing outstanding customer service is of the utmost importance to IronShield Security, and I cannot say enough about this wonderful family business. Karla and Rene are of the highest integrity and genuinely care about their customers. They are truly remarkable. I highly recommend IronShield Security for all of your security needs.