The renovation ran 60 days behind schedule and 20% over budget. The hot tub began to have problems within the first 90 days and has not stopped having problems ever since. I engaged Swain to maintain the pool and hot tub after the work was done, so there would be no issues about who was responsible if anything went wrong. They tacked on $80-$100 extra monthly for chemicals, and every time the hot tub broke down, which was four times in the first 8 months, they claimed we had done something wrong and it was not under warranty. Then, we requested that they drain and clean the spa. We came home to find the spa drained and the pump and heater running full-blast and no one around. After that, the spa was always either overheating or giving a sensor error and shutting off the heater. They denied responsibility, and claimed that we had left the lid off (we didn't) or cleaned the filter with the pump running (we didn't), causing the impeller to clog. They charged us $150 to clear the impeller, but the overheating and sensor errors continued unabated. We did discover the source of the debris in the impeller, though...the enclosure for the filters is supposed to be sealed to the spa shell and it is just floating free. The lid they sold us with the spa became waterlogged with normal use and bent the lid lifter due to the excess weight. They replaced it and it quickly became waterlogged again, causing it to crack under its own weight when lifted, so now we have a hot tub lid that looks like a vinyl sack of crumbled styrofoam, which is what it is. They refuse to replace it again. Final effect is this: I come home after a long day wanting to get in the hot tub, and half the time I get either a cold tub with an error message flashing, or an overheated tub at 109 degrees Fahrenheit. Jeff Swain has refused to listen to our complaints, talking over us and insisting that we are doing something wrong. I have written to the manufacturer and I am hoping they will make good on the warranty, since Swain is the only vendor in town for this brand of spa. The join where the concrete extension meets the rest of the patio is cracking after 3 years and will need repairing. I have spent thousands of dollars on this spa and instead of a refuge from stress, I have gotten more stress and aggravation and a sense of being ripped off by a greedy j***, who would be Jeff Swain. If you are looking for pool and spa work, run, don't walk to a different vendor!