ProSource of Orlando is a hidden gem! We were very frustrated with our home remodeling process because we were unable to find qualified contractors, as well a value materials provider. Home Depot and Lowes were simply not making the grade for us. We found a great hardwood floor installer through Angies List (D&M) and he put us in contact with ProSource and Herb Telfer for the provision of quality materials at a fair and reasonable price. After closing the deal with D&M we met with Herb a few days later on a Saturday morning. His enthusiastic, friendly, and knowledgeable demeanor sold us on using ProSource as our materials provider. The hardwood selection sold itself, and it looks great, but the natural stone back splash selection was throwing us for a loop. Herb gave us honest feedback and ensured that we were taken care of during the entire process to include a tiler (Creative Empire Service) recommendation. Herb has also been readily accessible through e-mail and telephone, and was very patient and understanding with respect to all the questions and concerns we had him. We ended up making a kitchen back splash stone tile selection, and when the delivery arrived a couple days later, it didn't look much like the showroom sample (to be expected with natural stone). Before we had it installed, however, we contacted Herb, and asked whether something could be done regarding an alternate selection or working with the supplier for a different supply. He immediately understood the situation and agreed to our request. We then began working with him and the ProSource staff to obtain this different supply, and the issue was corrected only a few days later. I will say one thing that is neither bad or good, showroom samples may be different than the product that is delivered, particularly in the case of a natural product, so one should temper expectations. In any case, the installed wood floors and the kitchen back splash look great, and working with Herb and the other staff at ProSource was a pleasure. If one is able to find a ProSource member contractor, I heartily recommend taking advantage.