My tenants had three minor plumbing complaints: gurgling pipes, which they thought might indicate septic tank problems, dark film showing up in the dishwasher, and a very slow leak near the pump. There is a disconnected water treatment system in the same lines as the leak and I wanted an opinion about hooking it back up. I decided to try the 'deal' on Angie's List, which supposedly covered callout plus an hour of work. I gave Scarborough my tenants phone number but specified that I wanted to be present when they showed up. My tenants emailed saying the plumber was coming between 3 and 5 pm the next day. I hit a traffic jam and showed up at 3:05. Scarborough's guy was just leaving. I went over his findings with him. He had scoped the septic and found no problems; he had no explanation for the gunk in the dishwasher, and he was uncertain about various things related to the leak, but semi-recommended adding an in-line filter. To be fair, the guy said he was a junior person in the company and had been sent out cause his boss was sick. His instructions apparently didn't include a time specification of 3-5 pm or a specification that the owner was to be present. I got a feeling he wasn't very experienced; probably ok for well defined tasks, but not really up to diagnosis beyond running a camera down a pipe. He said his boss would be back in touch with me with an estimate on the cost for fixing the leak and adding an inline filter, and admitted that I'd paid for an hour and he spent much less than that. I have received no call back from his boss. I am not inclined to call back and have Scarborough work on the leak. I'm not convinced they know a lot more about the job than I do (I have quite a bit of experience with agricultural irrigation systems, including leaks and inline filters) and I get a sense that they could run up a pretty big bill pretty fast.