The sales representative, Dan, came to my house and provided excellent suggestions. He was very professional, understood what I needed and evaluated some options which would work best for me. On subsequent trips I made to their showroom, he stopped what he was doing to take care of me immediately. The installers were punctual and professional. They made a recommendation to address an issue with a hole in my wall when they removed the old backsplash (not their doing) and the end result was fantastic. The only thing that was not great was the cost for the plumber. I wanted one-stop shopping so I included the plumbing work with the granite work, and I realize I could have found another plumber who was less expensive. All in all, if the cost of the plumber was a little more reasonable, I'd rate this job an A+. In spite of that, it's still a solid A!