I cannot say enough about Sandy Pickard, the Russell Roofing rep, who came to my house and quickly diagnosed the source of a leak in my roof over the last few years. Several other roofers over the years had thought the problem to be due to caulking issues, but Sandy quickly realized that the prior installation had been done incorrectly (which was confirmed by other reputable roofers who also bid on the job). He came to my house to review the bid and was very thorough in making sure that extra venting was provided for the roof, as well as a diverter for the chimney. The job went very smoothly, and their warranty was without exception (50 yrs on the shingles, 25 years for labor). Given the reputation of Russell Roofing, if there is a problem, they are likely to still be in business (so that was reassuring). During the early installation, a leak occurred during a freak thunderstorm. Sandy took responsibility and deducted the ceiling repair from our final bill. This is the type of contractor you want to work with. Although a bit on the high side, you get what you pay for. Responsive, fair, and dedicated to customer service. Thank you Sandy.