Business Description: eBasement Waterproofing is the premier contracting company for basement waterproofing, crawlspace waterproofing, foundation repair, sump pump installation and mold remediation.We provide an innovative online platform where a homeowner has the power to identify the problem in their home, generate an instant online quote and schedule the work to be performed all in a matter of minutes. To date no other basement waterproofing company has put the power in the hands of the consumer like eBasement Waterproofing!
Recent Review: (2/6/2013 - Update to previous review): After providing the input below Paul contacted me. It sounded like he simply forgot to provide the estimate and was apologetic and more than willing to provide it if I still was interested in the work. I am considering revisiting a portion of the work that remains to be done. (original input): Paul came out to assess the job and arrived 30 minutes after our scheduled time. He spent time discussing the exterior work and freely gave me helpful advice even though I was up front that I had already selected a contractor for that portion. He spent considerable time in our large 4' crawl space and in my opinion gave us an honest evaluation of the issue. His input was helpful. However, he never provided an estimate and I never heard back from him.
Recent Review: Chuck arrived at my house and spent a good deal of time inspecting my crawl space. He then provided a clear explanation of the services they offer and the possible options I could go with. I did not feel pressured; I just felt that I was talking to a person who in a professional manner was trying to state the best case he could for his product. That's what salespeople do. One of the things that attracted me to Mid-Atlantic was the array of solutions they had for fixing water problems. I have had bad experiences with other waterproofers who bascially look at your basement for ten seconds then give you the "hard sell" for the only product they offer - a sump pump or a French drain - regardless of what you really need. In fact, up until recently I've had a very dim view of basement waterproofing companies in general - too aggressive and not trustworthy. This is what kept me from fixing my water problem two years ago, but I figured I'd try again. I've had Mid-Atlantic come out twice, once two years ago and once recently, and both times I was pleased with their professionalism. Two years ago they were the only company I had any respect for of the ones I called. I've read some of the other posts by members on Mid-Atlantic and yes, they tell you that "a crew is available from a canceled job and if you sign up now we can give you a cheaper price" and then you get the "a chief inspector wants to come out" call after the first visit. Despite that, I never received the impression that they were untrustworthy or did not provide a good service, just that they have a certain approach to the way they sell. If you work within their approach you can actually negotiate a pretty good price. I felt like I got a pretty good final price for the solutions they offer (several thousand dollars off the original price), which are more comprehensive than other waterproofers. In the end, I did choose another company who I called for the first time this year, but I came really close to choosing Mid-Atlantic. I wouldn't rule Mid-Atlantic out when shopping for a waterproofing solution, despite their current rating on Angie's List. When I read the actual reviews, I found that anyone who actually used their services gave them high ratings, but those who gave poor ratings did not give them work but were mostly put off by their sales technique. From my own research into this type of service, it really does seem that they have a quality product, although in the end I went with a solution I felt was more suitable for my needs.
Recent Review: Well I had them come out and check but I have not used them. I got them to inspect it but I've not followed through with them. I mean it was fine. It was on a rental house so I was not able to be there all the time so we communicated by phone. No they did not charge me more than the $49. They told me what it would cost to fix and it was way more than my budget. They came out probably in November. I'd say the price was okay, I mean, that was in a crawl space and not many people want to get down there and work. It was sort of hard since we were on the phone but sometimes, you know, I didn't really have a way to call them back, I just had a cell number. I wasn't there when he got there, you know, they did follow through on it. I think communication, I guess the technician who was out there, having to call his cell phone. So it would have been nice if they followed up a little bit more with me instead of doing it over the phone. I would refer them to a friend.
Recent Review: The company was professional from the time I called them thru the whole process. They followed up with me after the job was finished to make sure I was happy with the work that was done.
Recent Review: The person who responded and showed up was very courteous and professional. He walked me through how there was nothing we needed to be concerned about with regard to the foundation cracks that we have and suggested some ways to make them more visually appealing. I was pleased that there was no attempt to sell me anything related to the cracks and that the inspector made an honest assessment of how nothing needed to be done. The inspector also provided me with an estimate for sealing our crawlspace with a product called "clean space". I didn't request this product and it was a bit of a sales pitch - including a canned video demonstrating the product. However, the estimate was reasonable if it was something I was interested in doing, and I would definitely call this company if we ever decided that we needed the crawl space encapsulated (to reduce mold, moisture and make it a clean storage space). The inspector also encouraged us to purchase a dehumidifier to help address some of the humidity issues in our basement / crawlspace. We did that and it has made a marked improvement in the comfort of our (finished) basement and attached storage area. Overall I was very happy with the service, just wish the inspector had dialed down the sales pitch a little for the crawl space encapsulation system. But I understand that these discounted inspections (I purchased the inspection as a "big deal" on angie's list) are a way to get in the door and provide an opportunity to introduce potential customers to their range of products.
good people to work with, though we could not get the work done due to other issues in the crawl space.
- Subramaniam I....
CThe Basement Professor
After buying a Big Deal for the crawlspace dehumidifier, the rep came to our house and gave us an estimate for other work he recommended. We decided to add the crawl space encapsulation. Planned the work to begin on a Saturday, but he asked if his crew could come to start the work on Friday afternoon to make sure it would be complete by Saturday. I said OK, but when Friday came around he asked if they could come late morning since they only work until 2pm on Friday. I couldn't take more work off, so we settled on noon. They came promptly and began working. I went downstairs to see how things were going and noticed one of the crew was holding my drain pipe which was broken in two. Went back upstairs to wait for Chris to let me know what had happened. Didn't hear anything. About 45 minutes later I went down again and had to ask why the pipe was broken. It seemed like he wasn't going to tell me about that unless I asked him. A red flag for sure. They eventually repaired the pipe and finished for the day. Came back the next day to complete the job. After they left we went down to look at the work and were surprised to see that the "encapsulation" was not sealed to the crawlspace walls. It was like they put down plastic and didn't even affix it to the walls completely. Called Chris back who agree it wasn't done correctly and scheduled the crew to come back to complete the job in the correct way. The dehumidifier was also installed, but the output hose was leaking at the insertion, and the hose was draped on pipes at an incline. Water doesn't drain UP!. Called the rep again, and was told that they could come out in 2 days to fix the leak (since it was a weekend). So I had to go in myself and fix it (a 98 cent ring clamp was all it needed....they should have done that on installation), and I had to rework the hose so that it actually drained down from the unit (i.e., obey the laws of physics). You would think that a professional company would have known that a hose won't drain upward, you would think that a professional company would check their work for leaks. You would think that a professional company wouldn't have to come back to clean up a sloppy encapsulation job. This whole episode put a bad taste in my mouth for this company. I just don't trust them. I'm considering a French drain for the basement, but I'll use another company when we're ready to do that.
- Lee P....
ABasements Love Us Inc
The company was professional from the time I called them thru the whole process. They followed up with me after the job was finished to make sure I was happy with the work that was done.
- Lori F....
ADr. Energy Saver, a division of Burke Construction
All jobs completed superbly. Always on time, kept me informed of progress, ,cleaned up immaculately, very professional and thorough job.
- John M....
AThe Basement Professor
The guys were great, very informative and were happy to explain our problems and the options we had to resolve them. They were upfront with what needed to be done and what was not as urgent. I just needed the problem fixed now, and can wait on some of the options (ie, replacing the windows). They always arrived on time and cleaned up before leaving each day. It has rained several times since they finished the work, and I'm happy to say that we haven't had any problems since. Not only did they fix the problem, our entire basement actually smells better now! Thanks so much for a job very well done!
- Amir K....
AThe Basement Professor
Chris came out and examined the problems. He gave us an explanation of what needs to be done. His company came and did the work as expected. They were very professional, polite, punctual and worked in an efficient manner. They cleaned up after themselves and took away all the debris. The work went extremely well. We are very pleased with the work and with the results! The basement and crawl space areas are now clean, dry and intact.
- Michael C....
ABasement Waterproofing Specialists
Fast, efficient, clean, and thorough I paid $15,810.00 for everything that includes - I did a complete crawl space encapsulation; 134 linear feet of pipe around the crawl space with three filters, level #7 system with triple filter, (a strip filter, a pipe filter, and a cloth filter - that helps manage and channel water). They did negative air and containment of the work area and hallway, sealed pit with a lid and install a half horse power sump pump with new discharge. And 40/80 of mold spray to all the walls and ceiling. Installed a 20 mil / white liner vapor barrier on the walls, floors, and vents for 1430 sq. ft., and they installed 70 ft. of 4 inch solid exterior pipe to the curb plus 2 dls tie ins and pump tie in. They cleaned / hauled away all job debris. They aim to please customer.
- Heidi L....
Austin and his group were excellent. THey were professional, efficient, always available to discuss and explain all aspects of the job, and cleaned up after themselves HIghly recommend Austin and his whole group. You will not regret it!
- Debbie C....
AEnviropro Basement Systems
The transformation of the crawl space was incredible. It is so clean and usable as storage area, no more smell or water or bugs.My wife will even go into the crawl space.
- Sigmund T....
ABasement Systems USA
We had this system installed years ago (after another company failed to solve our water problem in crawl space). It’s been working great ever since. The technician who recently inspected was professional polite and very knowledgeable. He took photos on his iPad so he could show me the system was going n fine working order. He even answeeed questions I had about our radon system.