Everything has gone great! I have no complaints. Many plumbing companies, I noticed, don't provide quotes. He came out and gave me a quote without charging a service call. I advised him what needed to be done and he inspected the areas of concern. Out of all 3 companies I called, he was the most knowledgeable. Since I am not a plumber, it was nice to have someone who took the time to explain the benefits and pros and cons of my decisions. He left me with a great feeling about working with his company. After receiving a quote, I decided to move forward. They started on the water heater first, and that was a half day job. The gentleman that came out with him was just as professional and efficient. Before they left, they made sure I knew everything about the water heater. The sewage ejector pump job was a big project. It took them about 8 hours. With everything they had to do, they still managed to be clean. All the workmanship was done flawlessly. I think the lack of issues I have had since he has done the job speaks magnitudes for his work.