Recent Review: Hi, I have a home in Fenwick Island, Delaware ( beach side) After a weekend full of company, I noticed that there was water and quot;flowingand quot; from our York heat pump through the vents and the floor. I called Custom Mechanical in Bethany Beach, Delaware. They arrived two days later, and charged $190.00 for a 30 minute visit to and quot;drainand quot; the pump. The technician said the Heat Pump was on life support. So.. the next day, Custom Mechanical sent a very nice and quot;Sales Expertand quot; who told me I needed a new $6800.00 System. I signed the papers and said OK. I was frantic, and my neighbor Jim Murphy said and quot; What about Boband quot; ? I said and quot;Bob Whoand quot;? He said, and quot;Bob Lemleyand quot; from 1st Service in Berlin. So... I called Bob and he listened to me whine and Bob said. Look., I will be out there today. I will check your system for no charge. We can fix it. Calm Down. Bob is a very, very calm person. Bob came to the house, evaluated the system and determined that I did not need a complete system. He replaced the outdoor unit, did a full service on the indoor component and built and installed a FEMA compliant stand. One York 2.5 Ton 13-SEER Heat Pump Outdoor Unit. and middot; Install outdoor unit on FEMA platform, unit anchored to platform, platform set in ground with concrete and rebar anchors. Platform will be relocated per our discussion to allow the unit to be more exposed to rain. and middot; Install TXV in air handler to match new outdoor unit. Purge, evacuate and charge system to mfg's specifications. Install algaecide cartridge in air handler and find a way to install drain trap and service unions. and middot; Outdoor unit will have additional corrosion inhibitors and have outdoor coil field coated with Bronze Glow coil coating.New work will have a 1-year labor and 5-year parts warranty. $3072.00 Not $6800.00! So today, a team of (4) extremely polite, knowledgeable and articulate technicians came and installed the Unit. They moved firewood and worked through pouring down rain. They had total assistance from my 130 pound St. Berdoodle, Tugboat. So, Bob, and quot;Thank you and your teamand quot; Customer Service and Integrity are what it is all about! You have done a terrific job for three families at Admirals Bridge. ( I hope I don't need you again, but have no doubt that you will be there if I do. ) Great Team! Great Job!