Recent Review: I initially contacted Sila on Wednesday, Aug. 3rd in the late morning, and my phone intake was handled professionally and courteously. The intake coordinator promised to send someone (Ralph Frey) out on Friday, Aug. 5th. In the meantime, the company e-mailed me a short biosketch of Ralph with his photo so I might know who is coming to my home. I was very impressed with this small, but attentive, detail. Ralph, actually the project manager and not the installation specialist, quoted a price much higher than my budget range, but offered to send a second ductwork specialist to visit me the following Tuesday, Aug. 9th. Ralph showed up with the specialist, Dan. Dan's familiarity with the architecture of my home made me feel comfortable in his assessments, and Ralph was able to give me a quote much more in line with my budget (and competitively priced as well, based on some other estimates I got). I compared Sila's quote against a competitor, and their prices were spot-on. Dan's expertise (albeit, anecdotal) in the structure of my home was extremely helpful, as a competitor wanted to install a 2 ton unit. Dan told me that with a roof as flat as mine and the size of my rooms, a 2.5 ton would be ideal, as a 2 ton unit would be running all day. I erred on the side of comfort. The work was completed in a few hours on the following Friday, Aug. 12th, with no problems whatsoever. The system is working very well and I feel very comfortable in my home.