Each time a serviceman came, they said the system was fine. It was just that some and quot;gunkand quot; had accumulated. They replaced a part and recommended that when the salt depleted, we should vacuum it out. The salt never depleted. They came out again, cleaned up gunk. Assured us again that the system was fine. Same problem. Called again. Same response. At least two more visits after that. When I finally asked if they would come and remove the water and salt and vacuum the system (as they had suggested,) they said okay. But when the serviceman arrived, he told me I would be charged $300-400 (woman who made the appointment never said a word about this) and it would be a waste because I should replace the system! Suddenly we needed a new system. (By now it's November.) By the way, this company transferred over to the Culligan company a while back and no longer sells the Eco products. On the last visit, the technician told me that they would probably give a $500 discount on a new Culligan system. Also, he PROMISED to have Tom, the service manager call me the next day to discuss this. Never heard from Tom. The servicemen were nice, but ineffective. We finally gave up and called someone else. Turns out that the Sharp service technician installed the wrong switch that wouldn't enable the system to actually turn on and do it's job. Shame on this service manager. Not one word of resolution, encouragement, apology. Shame on us for giving them this much time to redeem themselves. Now I have to fight with them over the outstanding balance, which I have no intention of paying.