Recent Review: I feel it went pretty well. I'm pleased with the product and the service. The contractor showed up on time (8:30), and worked until the job was complete (around 5:30). I was offered several different models to choose from, with each showing how much I could expect to save on electric and propane (I had heated with propane in prior years). True to form so far through mid December I've only spent around $150 on propane (when I used to spend that much each month). I also understand its been a warm winter, but still. Also, the installer (Chris) stayed late to help me program the high tech high dollar thermostat I got. I did have one issue in November where the back-up heating source hadn't been turned on (the valve to let the furnace use propane to heat when it drops below freezing). I called and they sent someone out that day to look at it. During the install someone neglected to turn on the valve, so it was a quick fix. He did apologize, and also went through the thermostat to ensure everything was running correctly. He (Chris) again apologized, and so far so good! Things like this happen during an 8+ hour install, so I'm not worried about it. The big thing is they came back to fix it, and fix it that day for free. I'll be sure to use these guys again, and would recommend for anyone. Very responsive. I contacted them via email during the quote process, and Will responded promptly to my questions. And Lacey was also good about letting me know about the status of my DPand L refund for using a high efficiency AC.