Recent Review: We used Armand Pools to put in a new pool at our home in Bryn Mawr, as they had a reputation for delivering a quality product and they were at least in the competitive range, initially, in price. They built a great pool for us, and we have used the pool for years and - for almost a decade - used them for service as our service contact - Gus - was always helpful and responsive. We did notice, over the years, that they were almost always at the very, very high end for any service work outside of normal service calls. When we added a salt cell system to the pool, they were 2-3 times as much as the other bids (for exactly the same unit) and 6 times what it cost me to buy the unit on the web and install myself. Despite that, we continued to use them for routine maintenance. This spring, however, when I got bids to replaster our pool, their bid came in at $19,000 when bids we got from other companies using similar sub-contractors (including, interestingly enough, the one that shot the gunite in our pool) came in at an average of $7,000 - again with the same product specifications. I understandably went with one of the other bids (not the lowest, but one from a reputable company that was in the range of reasonable) and have been very happy with the work they did. This is where the story gets interesting... When Armand's owner (Jeff) saw other trucks in our yard doing the plaster work (the sub who had shot our original gunite) but figured they were working for others, he chewed out the sub for doing work for us through another provider. He then provided to write me a lengthy three page ranting email about how Armand would have been worth it for me to pay them to do the plaster work. I had to call my Armand sales contact to get Jeff to lay off harassing the subs. Then - despite 10 years as a customer - all of sudden Armand's service people stopped even returning my calls for normal maintenance stuff, which I was planning on keeping with them. I called four times with not a single return phone call, despite being a customer for 10 years, always paying on time, and having spent probably nearly $100k with Armand. If this is how they treat a 10 year customer, I'd hate to see how they choose to treat a new one! I have now found a much, much better pool service company (Arrow Pools) that has been easy to work with, uses the web seamlessly, and has some great service people. I am very happy with my new choice. I would recommend caution to all who deal with Armand - at least based on my experience.