On 7/9/14, a rubber backed throw rug was washed at super setting and clogged the washing machine and the sink where the washing machine drains. At 5 pm, we called 3 washing machine repair shops listed on Angie's List. The first company went to voice mail, the second company's voice mail was full and the 3rd company DMV appliance repair, answered the phone. I explained to the secretary that the washing machine was full of rubber, not draining and the drain sink was also not draining. I was transferred to the technician, explained the problem and made an appointment for the next day. The technician called when he was on the way and spent about 1 1/2 hrs replacing washing machine drain pump and cleaning the sink. Before starting the repair, he explained what he needed to do, and quoted a price. He made several trips outside to dump the rubber filled water, cleaned the laundry room work area before he left. This company came to the rescue and was able to accommodate us the next business day. The technician was professional, courteous, efficient and a hard worker. We would definitely use DMV Appliance Repair again and recommend them to others.