Aloha Pools was unresponsive to my request for service. I first called on a Monday and left a message, but my call was not returned. I called the next day and left another message stating that I had read good reviews about their business on Angie's List. My call was returned immediately. I then spoke with the owner, Justin, and explained the problem I was having with my pool. He told me he was actually going to be in my town that day and would stop by my house to check out my pool pump (weather permitting). He never showed up nor was I able to get in touch with him during the week despite leaving 2 more phone messages. Aloha's answering machine states that "calls will be returned by noon the next day" and that is not true. Communication is so important. If you are unable to do the job or schedule something, just let the customer know, rather than leaving them hanging. I wanted to give Aloha a chance because of the good reviews on Angie's List, but unfortunately my experience was far from satisfactory.