This project was as smooth as could be. We had a wonderful assessment by Jeremy Mintner, who got our vision, did a great job of diagramming a very difficult space, and giving good advice. We were concerned because the estimate Jeremy gave us was approximately 10K lower than the other two estimates we received. We were very wary of going with what seemed like a "lowball estimate." However, we contacted several references, and all were very enthusiastic, so we moved forward. Jeremy and his boss Randy came over to review the project and finalize plans. From then on in it could not have been smoother. The permits were pulled expeditiously. The company was awesome about updating the calendar on an online tool they use. THe workman were professional, nice, and efficient. When it became clear that some things might be cheaper if we outsourced them (such as the HVAC), Randy advised us to do so. Similarly, we preferred a particular cork floor that their supplier could not easily access, so there was no problem getting a credit to the contract and ordering by ourselves. The project came in on time, is absolutely beautiful. There were a few details that we did not anticipate that I wish we had thought of- for example, matching the basement banisters to the rest of the house. The banisters supplied are lovely- no complaint- but it's a small design feature that might have been suggested. That said, the space is beautiful, the price was right, and we will definitely get them to bid next year when we redo our kitchen and master bath.