reviewed all of the reviews for this company. All of my previous experience with Angie's List "A" rated companies were exactly that - "A" service. Unfortunately, this company was the only game in town to fix a Samsung Electric Dryer. The first call was answered promptly and professionally. The woman explained the $79.95 service charge and that it would be deducted from the final cost of the job. No problem. The first service man arrives exactly on time. My dryer is a stackable in a closet area made to fit a stackable. I was able to slide it out. He examined the appliance and determined it needed a new motor, then proceeded to order one on his laptop. He explained that if the person who came back with the part needed to slide it out then there would be another man needed and it would be an additional $100 charge. I said I would have the unit out of the closet waiting for him. The entire time Service Man #1 was there he complained about working and the company. He obviously needed to retire because he was not happy in his job. About a week later (guessing) I called to find out when the part would be in. I was told it had to come from Korea because there were none in the United States,so it would take a while. I said it would have been nice if someone had called to tell me this, instead of me calling to follow up. A gentleman named Don called back and explained to me how the Samsung part ordering and supply worked. I logged onto the internet and found the part at Sears.com for about $150 and it would take about a week. Don said that was more than his company paid for the part, but if that's the way I wanted to go, they would pay for the part and I could pay for the expedited shipping. He thought the shipping time would be about the same though he couldn't guarantee it. Understood. I said I'd wait for their ordered part. Part has arrived. Service Man #2 arrives on time. I help him take the dryer down from the washer. The dryer is now in the middle of my dining/living room. He takes the dryer apart. The part doesn't fit. He goes on the laptop. He calls someone on his cell. They are going to try to jimmy-rig the part so it will fit. It doesn't work. It's the wrong part and they can't make it work. (Why would you jimmy-rig the wrong part anyway?) So he puts the dryer back together, the top isn't on correctly and he's states he's done. No, please put the top on correctly. A few more attempts and he gets it. He explains he has to order the part again. Fine. He is very friendly and professional. Until he tells me that the dryer may have to stay where it is because he can't lift it back on top of the washer. NO. It's not staying there. I help him lift the dryer. (a female is writing this) He leaves. I find screws on the floor. Hmmm. More time goes by. I hear nothing. I am frustrated that no one checked the part when it arrived from Korea to be sure it was the correct one. Don had explained that receiving the wrong part was not uncommon with Samsung. Well wouldn't you check it BEFORE you get to the customer's home and take the appliance apart?? Still no word on the ordered part. I email the company. Steve (who I'm told is the owner) almost immediately calls me on my cell, and leaves a message apologizing for the issues I've had, assures me they will keep me informed of the status of the order, and he's confident he can provides some discount for the general aggravation. Part arrives. Service Man #3 arrives promptly. He has the dryer apart, motor replaced, dryer back together, dryer stacked, all in 30 minutes or less. Time to pay. I ask about the discount. He has no knowledge of any discount Steve mentioned. Ok. I pay in full. For the next 2 weeks I phone the company probably 5 times, speaking to the person answering the phone, leaving messages for the Office Manager (Steve's wife) regarding the discount. Finally the Office Manger says she'll offer me $50 and asks if that will make me happy. I said I honestly had $79.95 in mind, since that was the price of the service call fee (I had 3), and I already knew they were making a fair bit of money on the part. I thought that was reasonable. She agreed. I wait some more. I call to find out where the check is. Two weeks later, I get an answer from the person answering the phone (always someone different) that it went out almost a week ago. I'm a 15 minute drive away, so there's no way the check took more than a week to get there. I ask where it's coming from. Glastonbury to South Windsor. OK, then something has happened to the check. She'll have the Office Manager call me. The Office Manager leaves me a message saying the check is being "issued" that day. Three days later the check arrives and it's for $50. Really? I make numerous calls. Leave numerous messages. Write an email. I have never gotten a response. I never raised my voice or used bad language. I did promise that I would write a review for Angie's List. Here it is. Decide for yourself. And I truly hope you don't own a Samsung and have only this company to use for repairs. They sound great, but their follow-through was horrible. I tried to give them the benefit of the doubt, but each turn was a disappointment (except Don and Service Man#3).