Overall I am very satisfied with the work done. Frank came to give me my estimate was very knowledgeable. He explained the difference between liners, what issues might arise once the old liner was out and exactly what they would cost. This was all included on the written estimate so there would be no surprises. But as with any contract work there were some glitches. First, when I called the office the day before the scheduled date, I was told that they had called and left a message that the date had been changed due to weather conditions. I told the woman that I had not received a call. She unpleasantly said that she did call on a specific date and confirmed my number. I rarely delete my phone history and had no record of the call in voicemail, missed or received calls. I understood why they had to reschedule as we had a lot of rain, but I didn't care for the way I was treated on the phone. They did, however, arrive on the new scheduled date. The installers were fast and professional and the end result was great. They also did a great job repairing the vermiculite on the pool bottom. However, the work order (contract) was not read prior to their arrival and if I had not pointed out some issues, they would not have been done. The contract specifically stated to bring new weir but they did not. It was later mailed and has to be changed by me. The contract also stated that liner lock was to be installed around the entire pool and they only placed them in the corners. Luckily I noticed before they left as the truck was packed and they were about to leave. There was also a very noticeable white seam on one end of the pool, but someone returned and added color which makes it look much better. Since the issues was minor and resolved, I would still highly recommend them. The price of the entire installation was cheaper than other estimates I received. The other quotes were for the new liner installation only and did not include having water shipped in or saving the water from my pool. We have a well so keeping our old pool water was very beneficial and saved a considerable amount of money. The Garrett liner itself has a twenty year seam warranty, which is prorated after three years. They have an A+ rating on BBB so I don't feel we are receiving an inferior liner just because the price was cheaper. In the end, I would just recommend you make sure the installers complete all work that may deviate from their normal installation. Apparently the weir and entire pool liner lock is out of the norm.