I don't go forward on a project generally unless I have at least 3 bids from decent providers, and I'm glad I decided to get a couple extra bids this time around. The owner, Mr. Cowan, came for the initial quote. What set him apart from others who came to my home immediately was his "savvy" - he took some rough measurements on the spot, and seemed to understand what an installation entailed. It seemed like every other contractor representative who came through my door just wanted to open up a catalog and give me a price without actually looking at the job. I have a "challenging" home to work on, and I don't like surprise bills at the end of a job. That said, the price I was given was originally just for the french doors - it wasn't the highest price we had been given, nor was it the lowest (we had been given a basement-low price by a contractor who, on further investigation, had an extremely poor reputation). It did, however, include trimwork - something that was an additional charge from other providers. When Mr. Cowan returned again with his foreman to take specific measurements, we decided to ask them about the window as well - they worked with us on the spot, found out what we wanted, took measurements, gave us a price, and we were ready to go. We cut a deposit check, and just had to wait for the products to be built / shipped. We wound up having to reschedule the installation several times - mother nature seemed to always choose the day of our install to throw out a foot of snow, or record cold temperatures - but when the big day finally came for the install to begin I had 3 professional, friendly gentlemen in my driveway at 9am ready to work. The foreman was there, and went through the scope of the project with me, and they were all very careful of and concerned with the safety of my (very active) 18 month old daughter, taking extra care to clean up anything she might step on, close doors behind them, etc. Since the trim had been included in the price, I had largely assumed I would get whatever they felt like putting up and that would be the end of it, but was again surprised when they asked very specifically what I wanted, working with me to match the types of casings throughout my house. After the initial installation was done, I did a full walk-around inside and out to review everything that was done, took pictures with my phone of the defects I wasn't pleased with, and sent them to Marc in an e-mail. I had expected to have to fight with him to get one or two of the things fixed, but instead he called me back and said they would be back out the next morning to fix everything. Again, I expected that they would show up and fix one or two things, but was pleasantly surprised when they took every one of my concerns seriously and assessed each of them. Oh, and that trim that was built into the price? It came out excellent, with very nicely done miter joints, clean extension jams, an even reveal, and no complaints from me. Marc even followed up with a call later that day to make sure everything came out perfectly, and apologized for any inconvenience. He seems genuinely concerned with the quality of his work, and exhibited a lot of respect for my home. I feel comfortable saying that you would be hard pressed to get a better value than Highland Window. The quality you are getting, in addition to the excellent pricing, are certainly worth it. I have more projects to do in my home, and while I will still get my minimum 3 quotes on my next window project, another contractor will be hard pressed to get me to not choose Highland again. **A couple tech specifics that they tackled: - Shortening my french doors (my opening was slightly shorter than standard door height) - I checked all measurements after the job, including lengths, widths, and corner-to-corner on everything, and it's clean - Widening my door opening - The french doors were about an inch wider overall then my old rickety slider. They adjusted the opening without missing a beat. - Extension jams against my rather uneven walls - they came out flush, clean, and you'd never know everything wasn't flat. - Outside trim - accommodated my preferences on aesthetics. Made thicker trim on the bottom of the outside trim for the window, which (to me) ultimately looked nicer.