Recent Review: Bill, the owner is wonderful to work with. Pleasant, knowledgeable and extremely accomodating. His carpenter Mike was very helpful in scouting out the job and giving ideas. We decided against the first design we had worked out, and Bill came out and helped us rework the design. Mike then made a final visit to remeasure, and did a beautiful installation of the woodwork, as well as the cement board which is required for the stone install. The stone we had ordered was on back order; Bill was willing to order a different product, or wait for the arrival per our preference. The delivery was delayed further by a steveadore strike. When the stone arrived, it appeared that the product had been reconfigured from the one shown in the brochure and the sample we had seen (more white stone mixed in). My wife was very concerned that the look would not be what we wanted. Bill graciously took back most of the stone (leaving enough for us to evaluate) and ordered samples of two other products to ensure our satisfaction. We eventually stayed with the original product, and Mike came out directly and with his assistant Arturo, did a wonderful job installing the stone (single day). We let Bill know of a few areas where the gaps beween the panels were larger than optimal; Arturo came out directly with grout to fix the situation- he then realized it would be best if he used several color grouts (based on the stone mix) and came back the next day to complete the job. At no point did Bill pressure us for payment before our satisfaction. The wall is magnificent, a fantastic addition to our house. Bill is a wonderful person to work with. His office manager Justine is pleasant and efficient, and Mike does a wonderful job in both carpentry and masonry. I would recommend them in a heartbeat. I would also note that the ultimate price was $2000 LESS than the estimate because it required less stone than ordered, and Bill did not charge us for the unused boxes. We received an estimate from another contractor which would have been twice the price.