Recent Review: It took about 5 months for the job to be completed. There were repeated appointments made. The information the crew needed, and what they needed from me was clearly not communicated. When they did come to finish the job I wasn't told they were coming. Next Step contracts out for insulation work. This led to many communication problems and a problem with the quality of the work performed. They came and did some of the work in October. The crew left early for unprofessional reasons. They came back another day, and while complaining of hangovers they left without doing the job. A new crew came back in March and finished the job well. The job that was done in October they told me was done poorly and the crew member was let go. The price was great because of subsidies and offsets from the utility companies. I'm very happy to have my condo insulated, but the process was difficult.