We have had TLC as our fuel oil service provider since moving into our house in 2008. We went with them only because the former resident used them and I thought it was easier to keep them as our service provider. We signed up for their gold plan to make sure we get regular maintenance and emergency service when needed- any repairs covered under contract. The amount for this service call, $285, was the amount on the bill I signed but didn't have to pay a thing because we pay for the 'gold plan'. The reason we called TLC this time was only because our oil tank fuel gauge was sitting dead on empty, it had been there for the last couple of days. I asked the wife to call them to tell them we need oil. According to my wife, the receptionist was a bit 'snotty' asking if and quot;are we really on empty?and quot; telling us they would be delivering oil tomorrow. Since I spend a good deal of time in the basement, I hear the furnace come on and off all the time. I noticed it hadn't come on for awhile making me believe it may have run out of fuel. We called again requesting them to bring oil now, this was about 9:00 pm. In the mean time the furnace did fire again but the call was already in. The technician showed up around 10 pm. The first thing he did was take the fuel gauge off so he could look into the tank to see how much fuel was remaining, when he did, he chuckled. He then handed me the flashlight to see for myself, I looked in, the tank was very nearly bone dry! He said it wouldn't have lasted the night, to me it looked like it literally wouldn't last another hour! The $285 bill..... All that was on the bill was and quot;ADD FUELand quot;, and only 10 gallons at that and quot;to get us through the nightand quot; as the tech put it. While with him, I remembered to mentioned how I've started noticing how the furnace sometimes acted different shutting off, like it was missing or 'hiccuping' once in awhile, he said it was probably because the filter needed changing. With that, he changed it, however this task wasn't documented on the bill, had it been, it may have pushed it up over the $300 mark..... He even remarked how bad the filter looked showing it to me (as he was rinsing it with some of the precious fuel oil he just put in the tank, using the feed line at the furnace to do it), it looked like a black grease ball. Now, I thought our 'gold plan' included yearly tune-ups which cover the basics like changing filters. I know the service provider at our former residence, Wilson Oil, was punctual performing this preventative maintenance task, they would call us each season to set up an appointment. To my knowledge, TLC never has done this with us, let us know we were due for a seasonal tune-up. I really don't remember the last time we had a tune-up by TLC, I vaguely remember them changing the filter once. We have had to have TLC come out on a few emergency calls in the past 5 years, replacing parts here and there, maybe they combined and considered some of those calls as 'tune-ups' then. If so, we were never made aware of it. For TLC's response, I give them a and quot;Band quot;, only because I feel they could make it here sooner (compared to the service and response time we got from Wilson Oil at our former residence) but at least they have shown up every time we needed them to. As for the technician's professionalism I give them all an and quot;Aand quot;, but give TLC an and quot;Fand quot; because of the unfriendliness from the receptionists my wife has had to endure and also because of their irregular deliveries and billing. My wife said the after-hours receptionists are much friendlier. Another sore spot issue is, we signed up for 'budget billing' so that we can have an idea of what to expect to pay each month, however near the end of this year, my wife just found out an 'adjustment' has caused an increase close to double of what we normally pay, almost $1000! To add insult to injury she was informed there is a hold on our account until this is paid and it isn't even due yet! First of all, we don't believe we owe that much, we plan on doing a self audit of this past year and confront them with our documented findings. We have never missed or been late with a payment. We always paid in full, well within their specified time so that we receive their and quot;discountand quot; for doing so. What's worse is how many times we have had to call TLC, nearly a half dozen times through the past 5 years, simply because our fuel gauge was so low we would start worrying that we were going to run out. This sometimes happened in the middle of a snowy winter and low temps for days. If it is possible for a company to be passive-aggressive, TLC sure is. This last incident is the stick that broke the camel's back. We have been nothing but loyal paying customers for 5 years! Sometimes they brought oil when we we were barely at a half tank and didn't need it, nor expecting a bill for such at that time, other times we all but had to beg for a delivery. I have to wonder if we didn't call when were they going to show up? Bottom line is they have not been regular with anything except causing us grief worrying if we are going to run out of oil at a crucial time. Enough is enough! I am feeling like an idiot for putting up with their ineptness for as long as we have. The technicians are good- knowledgeable and friendly people but TLC's pricing seems whacked. $285 for an emergency call for 10 gallons of fuel oil (and filter change), oil they should have delivered on a regular schedule a week or two ago? The technicians are the only bright spot at TLC. Because of this last experience, is the reason I joined Angie's List, to find a better HVAC service provider. Not surprisingly, when I looked up TLC, they are one of the worst ones in our area. We are soon to be former customers that can vouch for that. Not sure why Wilson Oil isn't listed here though. We don't plan on going with them, we liked a lot of things Wilson Oil did for us but had a couple of minor issues with things we didn't care for. One thing is for certain- WE ARE DONE WITH TLC.