Recent Review: They had a very hard time removing the over-sized (and wrong model) pump that a previous pool company had stuffed in there, but they got it out, installed the correct pump, and cleared up a problem with leaking that resulted from the over-sized pump. The overall price charged was a higher than what I'd been initially quoted, but that was because it took them so long to get the old pump out ? and I don't think it was unreasonable for them to charge for that. I originally purchased my hot tub from Bronson's Pools, and they've been very good about supporting it. I made a huge mistake in agreeing to let my therapy pool guy change the spa pump, but Bronson's was willing to do the work to fix this problem that they had nothing to do with creating. I've dealt with Bronson's, both for pool chemicals, supplies, and as a hardware store for over seven years now, and I have always been impressed with their professionalism, courtesy, and all-round ethical business practices.