When this projected started I thought that express kitchens was going to be amazing since it was going to be a one stop shopping for design, cabinets, and counter tops. Everything went well in until the cabinets were delivered. When the cabinets showed up all but one cabinet were delivered. We were told that specific cabinet was a custom item so it would take longer, which we had purposely set the delivery date for later so that they would all be delivered in 1 day. The next problem came when the cabinets were going to be installed, the single door cabinets were sold and labeled as left and right hindged cabinets but all the cabinets came with the hinge on the left. This is when the problems with costumer service began. When customer service was contacted I was basically told there was nothing they could do and to figure it out. When the rest of the cabinets were unboxed there was a problem with a cabinet slide not closing properly, this was was replaced by customer service with another one that was broken and on the thrird time it was correct and useable. Then my biggest problem occurred based on the design of express kitchens and their layout of the kitchen. The base blind corner cabinet that was specified (42 inch cabinet) would not open because of the door and draw being to big and hitting the stove, not to mention the door and draw were on the wrong side of the cabinet, which had been specified in the original order and item description. So after finally getting some one at customer service I was sent a smaller base corner cabinet (36 inch). The smaller one sent was now too small leaving a huge visible gap between the cabinet opening and stove. Since by this point I was getting no help from customer service, I was able to research the cabinet maker and find a 3rd option from the cabinet that was a 39 inch cabinet, so that was ordered but once again we were told it was a custom item and I had to wait 8 weeks for that cabinet to be delivered. While waiting for that to be delivered the next design flaw was noticed the 3 draw cabinet next to the fridge pannel would not open because of the lip on the fridge panel, something a “professional designer” should have know. At this point we had a contractor come in who was able to make minor adjustment to make this work. The next issue was the wall mounted wine rack. The item that was ordered was a 30 bottle rack and what was delivers was and 18 bottle rack, when we questioned this mistake I was told a 30 bottle rack never existed and that was all they sell, so we ended up having to settle on the smaller and reconfigure the area to make it work. Just when I think there won’t be any more issues the slide out trays in the 2 pantry cabinets are ready to be installed but there is no “stand offs” or mounting hardware to install them. Back to customer service we go, which of course as you guessed they would send us the stand-offs, so finally after weeks of waiting for the mounting hardware and stand-offs we are ready to install. Except they didn’t send any type of instructions, just a few blocks of wood. When I contacted our customer service rep via email, no response was ever sent, so we took it upon ourselves reaching out to Wolf themselves who within a matter of hours sent us the instructions. The issues still haven’t ended, the top drawer (Of our 3 pots and pans drawer) bottoms support is hanging making a terrible screeching noise as we close the drawer. Customer service was once again contacted, about 4 weeks later the delivery team shows up with a drawer which was a 12in drawer instead of a 30in drawer. By this point as you can imagine we are at whits end, the BBB had been contacted. Once again we called regarding the drawer issue and are still waiting on a replacement (the original delivery was 1/27, we are now in the end of February). Currently we are still awaiting the replacement drawer as well as 4 new pull out drawers for our pantry’s since the corners were all broken off the original ones sent. This entire process has been a complete horror show. As I mentioned we have contacted BBB but unfortunately Express Kitchens has decided not to respond to them so we are currently dealing with the Department of Consumer Protection. STAY AWAY from this terrible company, the minute you have your first issue they are calling you none stop but once you have more than 1 issue they disappear. AWFUL customer service!